RETURN & REFUND POLICY

Return Window We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You'll also need your order number or proof of purchase.

Items are not eligible for return if they have been opened, used, or are not in their original condition and packaging.

How to Request a Return or Exchange To start a return or exchange, please contact us through our Contact Us page. Please include your order number and the reason for your request. Once your request has been reviewed, our team will provide further instructions on how to proceed.

Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please do not use the product. Contact us within 7 days of receiving your order through our Contact Us page. Please include your order number and clear photos of the item, outer packaging, and shipping label so we can review your request.

Return Shipping Return shipping fees are the responsibility of the customer for change-of-mind returns or returns caused by customer-related reasons. If the return is due to a damaged, defective, or incorrect item, we will review your request and provide further instructions. Please note that shipping fees may be deducted from the refund amount if the package is returned due to an incorrect address, absence of the recipient, refusal of delivery, or failure to pick up the package. Original shipping fees and any customs duties or taxes paid are non-refundable.

Refunds Once we receive your returned item, we will review the product condition. If your refund is approved, it will be processed back to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@saengong.com.

Exchanges The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.