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CONTACT US

GET IN TOUCH!

Need help with your order or have a question about our products?
Our team is always happy to assist. Reach out anytime, or explore our FAQ section for quick answers.

Frequently Asked Questions

Orders & Shipping

  • All orders are shipped via DHL Express. Estimated delivery usually takes 3–5 business days from the shipment date.

    Please note that delivery times may vary depending on the destination country, customs clearance, local regulations, and carrier conditions. In some cases, additional customs or regulatory inspections may cause delays.

  • We currently ship to the United States and Taiwan.

    Please note that available shipping destinations may vary depending on the product, local regulations, and carrier availability. Some areas may not be eligible for delivery.

  • Once your order has been shipped, you will receive a shipping confirmation email with your DHL Express tracking number.

    You can track your shipment through the DHL Express tracking page using the tracking number provided. Please note that tracking information may take some time to update after the shipment has been dispatched.

  • Any applicable customs duties and taxes are calculated and collected at checkout, if required for your order.

    Once your order has been shipped, you should not need to pay additional customs duties or taxes upon delivery.

  • Please include your order number and clear photos of the item, outer packaging, and shipping label so that we can review your request.

    Once your claim has been reviewed and approved, we will assist you with a replacement, refund, or another suitable solution.

  • If your package appears to be lost during transit, please contact us with your order number and tracking information.

    We will work with DHL Express to investigate the shipment status. Once the case has been reviewed and confirmed, we will assist you with a replacement, refund, or another suitable solution.

Products

  • If you have any allergies or sensitivities, please carefully review the ingredient list on the product page before use.

    If you are unsure whether a product is suitable for you, we recommend consulting a healthcare professional.

  • Our products are manufactured under quality control standards and go through safety and quality checks before being sold.

    We are committed to providing products that meet applicable safety and quality requirements.

Returns & Exchanges

  • For detailed information about returns, exchanges, and refunds, please refer to our Shipping & Refund Policy.

  • You can request a return or exchange through our Contact Us page.

    Please include your order number and the reason for your request. For damaged, defective, or incorrect items, please also include clear photos of the item, outer packaging, and shipping label so that we can review your request.

    Once your request has been reviewed, our team will provide further instructions.

  • Once we receive your returned item, we will review the product condition.


    If your refund is approved after the review, it will be processed back to the card used for the original purchase.


    Please note that it may take several business days for the refund to appear on your card statement, depending on your card issuer or bank.

  • Return shipping fees are the responsibility of the customer for change-of-mind returns or returns caused by customer-related reasons.

    If the return is due to a damaged, defective, or incorrect item, we will review your request and provide further instructions.

    Please note that shipping fees may be deducted from the refund amount if the package is returned due to an incorrect address, absence of the recipient, refusal of delivery, or failure to pick up the package.

  • Items are not eligible for return if they have been opened, used, damaged after receiving your order, or are not in their original condition and packaging.

    If you receive a damaged, defective, or incorrect item, please do not use the product. Contact us within 7 days of receiving your order with your order number and clear photos of the item, outer packaging, and shipping label.

    Returns may also not be accepted if the return request is submitted after the eligible return period.

Account & Payments

  • No, you can place an order as a guest without creating an account.

    However, creating an account can make it easier to view your order history and manage your information for future purchases.